Design Problem
Customers often found the self-install process confusing, as the steps in the printed instructions did not match those in the mobile app. Hardware status was unclear, leading many users to call support. This project aimed to make setup straightforward, calming, and confidently guided — from unboxing to activation.
Solution
The interface allowed lead hands or site coordinators to visually align delivery slots with crane availability and installation sequences. Though lightweight, the tool replaced email chains and manual spreadsheets, acting as a single reference point for teams. It was designed for use in remote or low-connectivity areas with simple tablet-based access.
Reflection
This work reminded me that clarity alone isn’t enough — users need confidence. Aligning physical and digital flows created a sense of support without requiring direct interaction with a person.
This work reminded me that clarity alone isn’t enough — users need confidence. Aligning physical and digital flows fostered a sense of support without requiring direct interaction with a person.
Self-Install Flows
